American Made. Amazing Flavour

Warranty Claim Form

If you have an issue with your Primo Grill, please fill out the form below and attach up to two photos. If you are filing a claim related to your firebox, please also include one clear photo of the charcoal grate. The photo should clearly show the issue described in the comments section below. We review and respond to warranty claims during normal business hours.

Please Note: This form is only for Primo Australia Customers .

With COVID-19, each company and individual now has a different set of challenges and as such our ability to get parts and grills out of the USA has been significantly challenged. Please forgive us for any delays in being able to service warranty parts.

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