Policies

We want you to love what you buy! But if you don’t, we offer a simple “No Hassle Returns” policy. We allow you to return all new, unused, unassembled, and resalable items in their original packaging within 14 days of delivery for a refund (minus the original and return shipping costs). Naturally, if your return is because of our error, you are not responsible for any shipping costs.

  • If your return will be coming back via freight truck, we will require you to provide us a photo before your return will be authorized. This can be as simple as a cell phone pic! We just need a “before” picture in case there is any damage to the item on its way back to us.
  • To expedite the returns process, before shipping the item(s) back, make sure they are clean, the packaging is sufficient to prevent damage, and (if necessary) you note all defects along with the photos taken.
  • Refunds must be applied to the same credit card, debit card, or other form of payment used in the original transaction.
  • In many cases, refunds are not processed until the item is inspected upon return delivery.
  • Primo Grills reserves the right to refuse a refund on a returned item if:
  • The item that has been returned does not match the original item shipped to the customer.
  • The returned item is missing parts or the original product’s packaging.
  • The item was damaged during the return shipment due to improper or insufficient packaging.
  • The item has been assembled in a way that would impede proper packaging for return shipping.
Customer Privacy

We will not sell any information you confide in us to any other companies!

We realize that your personal information is given to us for purchasing and shipping reasons only, and we respect that. We will not follow you around the internet! You will not see Primo ads on pages you visit or in your social media feeds (unless you follow us) just because you have taken a look at our website!

Our Policies

Primogrills.com.au is owned and operated by The Hammond Trust. All purchasing transactions take place over a secure connection. Rest assured that your data security is our top priority. All online transactions typically exceed standard information security best practices and are conducted over a secure connection using the latest encryption technologies, ensuring you the best security during your shopping experience.

Item Info & Pricing

Primogrills.com.au reserves the right to change item pricing or information at any time. As a result, prices on our website may not be accurate. If an item is ordered off of the internet before we have updated our prices, the purchaser will be notified and given the option to cancel or pay the difference. If the price of an item is lowered after a purchase is made, BBQGuys will not refund the difference to the customer.

In some instances, we may show a picture that does not exactly match the product but helps illustrate what it will look like. Please check the product information and specs before you purchase.

Price Match Policy

If you find a lower price on an identical item at a local or online retail competitor (including shipping and delivery fees), just show us the competitor’s current ad or show a printout, photo, smartphone display or app, and we’ll match their price.

We salute you. Coupon Code "HERO" 25% discount on BBQs and Tables for all first responders and active military til July 1st . All other BBQ sales we donate $250 to families of heroes til Feb 28th.

A Salute to Our Heroes

25% off all BBQs & Tables

for any front line emergency responder or active military in Australia

COUPON CODE
"HERO" til July 1st

Primo Australia will donate $250 on any other BBQ sold via primogrills.com.au through Feb 28th to families of heroes who have given their lives protecting us.