Shipping Fees and Policy
Over $250.00 – free shipping
Below $250.00 – $12.00 flat rate
New Zealand – Over $800 – Free Shipping into depot
New Zealand – Shipping $50 (any order under $800)
Our in-stock orders will probably take about 2 – 5 business days to reach a customer. Special provisions apply to shipments to New Zealand.
PrimoGrills does not charge shipping on items with a free shipping icon next to them on our website when shipped to an Australian location. We reserve the right to choose which freight company carries your shipment. We do not, however, control the shipping companies Once a shipment is in the hands of the delivery company, we cannot change shipping addresses, we cannot make a delivery happen on a certain day, and we can only approximate delivery times as we only have the information the delivery company makes available to us. Please understand that our staff would love to have more direct control over shipments so that we could ensure an amazing customer service experience every time.
Large shipments outside the metro area of capital cities will be sent to a local depot for collection. Please give us a call if you are not sure. Remote or hard-to-reach areas may incur additional shipping fees. This applies to Free Shipping and regular shipping orders. If this is the case with your order, a Customer Service representative will contact you promptly to notify you of any additional charges.
It is the customers responsibility to inform us of any problems with this type of delivery at the time of purchase. PrimoGrills is not responsible for shipping costs on merchandise not delivered due to a shipping companies inability to deliver to a particular location. Certain circumstances may include but are not limited to: narrow or winding roads, dirt or gravel roads, and vacant establishments. In-home delivery is neither implied nor offered without additional charge, and is not necessarily available even if the customer is willing to pay more for it.
If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies.