American Made. Amazing Flavour

Primo Ceramic Grills Warranty

Limited Lifetime Parts Limited 5-Year Parts
Against Rust-Through
Limited 1-Year Parts
Against Rust-Through
Limited 30 Day Parts
  • All Ceramic Parts
  • All metal parts
    (excluding cast-iron parts)
  • All cast-iron parts
  • All other parts &
    accessories
    (unless specified)
  • Felt gaskets
  • Thermometers
Limited Lifetime Parts
  • All Ceramic Parts
Limited 5-Year Parts
(Against Rust-Through)
  • All metal parts
    (excluding cast-iron parts)
Limited 1-Year Parts
(Against Rust-Through)
  • All cast-iron parts
  • All other parts & accessories
    (unless specified)
Limited 30 Day Parts
  • Felt gaskets
  • Thermometers

Additional Information

These warranties are extended to the original purchaser of the grill, these are general guidelines. Please refer to the unit’s manual for complete warranty details.

Metal surfaces can be compromised by the elements, excessive moisture, salt, scratches and chemicals. This warranty does not cover rust, fading, surface blemishes and oxidation unless it causes the failure of the component and inhibits the use of the grill.

Primo shall replace parts found defective as provided above with equivalent parts and shall ship such parts at the Purchaser‘s expense to the Purchaser‘s designated shipping address.

The existing component must be properly disposed of upon receipt of the replacement warranty part. Failure to do so, or to provide or sell the existing component to a third party will void the warrantee’s coverage for future warranty claims.

What is Not Covered

Duties of the Owner

Cracked Fire Boxes

Cracked fireboxes make up the bulk of Primo warranty claims as they do with all ceramic grill companies. Most cracked fireboxes do not need replacing and are completely fine to continue to use.

If you are not sure please send us a photo and we will be happy to let you know if you should claim a new firebox under your Primo warranty.

Please note we currently have a considerable wait for firebox replacements. This is mainly due to Primo Australia receiving less than 20% of the stock we normally take from Primo USA over the last 18 months as a result of the current environment.

Thank you to all of our loyal customers who have been extremely patient while we continue to get caught up on getting fireboxes in.

How to Get Service

Your PRIMO Shopping Cart